Joseph Liberto
Learning & Development professional with 13+ years of experience designing and leading impactful programs across Tech and FinTech. I specialize in blending strategy, data, AI Integration, and hands-on expertise to create inclusive, effective learning that drives real business outcomes. My work has spanned technical electro-mechanical systems, financial services, and global call center operations.
Known for delivering $2M+ in organizational savings through modernized training, automation, and data-driven coaching. I build trust quickly across diverse audiences and design learning experiences that improve retention and performance, especially for neurodivergent and cross-cultural learners. Whether consulting, managing, or designing, I bring together technology, analytics, and human-centered design to help people and organizations grow at scale.
Project Highlights
Equipment Setup Video:
Challenge: Day 1 onboarding was slowed by frequent IT setup issues.
Action: Partnered with IT to create a secure, step-by-step video guide.
Result: Reduced IT tickets on Day 1 by 40% and improved first-day learner engagement..
Power BI Dashboard:
Challenge: Manual reporting consumed hours each week and lacked actionable insights.
Action: Designed, implemented, and scaled enterprise dashboards for onboarding performance and attrition.
Result: Enabled targeted coaching while saving 10+ hours of reporting weekly.
Award Winning SDM Simulation:
Challenge: Traditional instruction for complex hardware modules was time-consuming and hard to retain.
Action: Collaborated with 3D modelers to create an interactive simulation.
Result: Cut instruction time, boosted comprehension, and earned a Brandon Hall Award for Best Advance in Performance Support Technology.
Deconstructed ATM Training Aid:
Challenge: Learners struggled to connect theory with practical application.
Action: Developed a fully deconstructed ATM module for hands-on training.
Result: Improved learner confidence, retention, and on-the-job performance.
Central Latin America Learner Profile:
Challenge: Facilitators struggled with engagement and comprehension when training Central Latin America partner teams due to cultural and language nuances.
Action: Created a detailed learner profile informed by in-person facilitation experience and regional insights, then shared it openly with L&D leadership.
Result: Improved instructional effectiveness and cultural relevance for global partner training.
Recognition & Testimonials
Media & Thought Leadership
GydeBites Podcast: Smarter Learning with AI and Automation
Leadership Success: Adapting to Different Cultures in Training
Certifications & Skills
Langevin Certified Trainer
G.R.O.W. Certified Leadership Coach